Frequently asked questions

Everything you need to know about SHUBECCHA, in one place.

General

What does SHUBECCHA do?

SHUBECCHA is an AI-powered customer communication and relationship platform that automates meaningful, timely communication with your customers across WhatsApp, SMS, RCS, Email, and Voice, to improve retention and repeat business.

Who is SHUBECCHA built for?

Any business with repeat or returning customers: retail, healthcare, automotive, hospitality, education, finance, and dozens of other industries use SHUBECCHA to stay in touch automatically.

Do I need technical skills to use it?

No. SHUBECCHA is designed for business owners, not developers. Automation rules, templates, and channels are set up through a simple interface.

Can I try it before committing?

Yes, sign up and our team will walk you through the platform on your own data before you commit to a plan.

Pricing & billing

How does billing work?

Subscription plans are billed monthly or annually, while communication is billed from a prepaid wallet based on messages actually sent.

Is there a contract or lock-in?

No long-term contract is required on Business or Professional plans; you can upgrade, downgrade, or cancel at any time.

What happens if my wallet runs out?

You'll be notified before your wallet balance runs low, and can top it up in a few clicks to avoid interruption.

Features & automation

Which channels does SHUBECCHA support?

WhatsApp, SMS, RCS, Email, Voice, OBD (outbound dialer), and IVR are all supported from one dashboard.

Can I automate birthday and festival messages?

Yes, lifecycle automation supports birthdays, anniversaries, festivals, renewals, warranties, and any custom date you define.

Does it work with my existing POS or billing software?

SHUBECCHA supports common integrations and an open API; see our Integrations feature page for details.

Security & data

Is my customer data secure?

Yes, data is encrypted in transit and at rest, with role-based access controls limiting who can view sensitive records.

Who owns the customer data I upload?

You retain full ownership of your customer data at all times; SHUBECCHA processes it solely to provide the Services to you.

Support

What support is included?

Email and chat support are included on all plans, with priority support on Professional and dedicated account management on Enterprise.

How do I sign up?

Use the Sign Up button anywhere on the site to fill out a quick form, or visit our Contact page to reach our team directly.

Still have questions?

Our team is happy to walk you through anything not covered here.